If the virtual server's monthly traffic is less than 100% of the proven ACTIVE 24 blame, you can claim penalties against us.
|Monthly server operation lower than
|Outage higher than
||2 048 min
||4 096 min
|Discount on monthly fee
Sanctions can not be applied to the following server downtime - A failure of some of the network or application services for which ACTIVE 24 is not responsible.
- Adopted server or network infrastructure maintenance by ACTIVE 24 is conducted at a time that minimizes the customer's standard operations and in the shortest possible time (usually at night time after midnight).
We count the total duration of all outages longer than 10 minutes into the monthly sum of the server outage. The virtual server discount is always deducted on the invoice in the next billing period.