Guarantee of quality-SLA
The customer is entitled to apply sanctions towards ACTIVE 24, if ACTIVE 24 fails to meet this Server Uptime Guarantee of the virtual server.
Sanctions cannot be applied to the server downtime in case
1. of failure of network or application services, for which ACTIVE 24 is not responsibility .
2. of an announced maintenance of servers and network infrastructure. This is
To the monthly sum of downtimes we count all outages longer than 10 minutes. All discounts can be applied only for the up coming billing period.
Discounts are applied according to the chart below
|Monthly server operation lower than||99,93 %||99,70 %||98,81 %||95,26 %||90,52 %|
|Outage higher than||32 min||128 min||512 min||2 048 min||4 096 min|
|Monthly fee discount||5 %||20 %||40 %||50 %||100 %|