We are moving to a new platform

ACTIVE 24 is moving to a new platform that we share with our sister company Websupport to provide you with an even better service. The change will bring you a super simple administration where you can seamlessly manage all your services, as well as a lot of technical and user improvements. What exactly does all this mean for you?

What will the change bring

New user-friendly administration

You can manage all your services at one place. We are developing the administration to make managing your website a breeze.

New DNS infrastructure as a shield against DDoS attacks

We've been working for a long time to build an even better and higher quality infrastructure for DNS services that will give you faster response times for your websites and greater resistance to attacks.

Unparalleled response and service availability

Our goal is 100% server availability. The servers are unavailable only in exceptional cases - for scheduled maintenance or when something unforeseen occurs. Learn more by looking at the data from Pingdom. More detailed info

Simplicity above all

We want to bring simplicity to the world of domains and hosting - so that everyone can have a website. You don’t have to worry about complicated matters for trained experts.

Helpful support

Our support from our Prague headquarters will remain live, expert, helpful and available 7 days a week, 365 days a year. We will be available to you on LiveChat, by email and on the phone.

How and when the change will take place

Change will affect you during the next few months

We will be moving customers to the new platform in batches, depending on the services and products they have purchased from us.

We will send you
an email

We will contact you at your email address before the account transfer begins. We will then keep you informed about the process.

Have we contacted
you already?

Learn more about the improvements and changes that affect your products.
Technical information about the migration.

Does the datacenter where my data is located change?
Yes, we are moving the data to our data centre in Bratislava. It is one of the most modern datacentres in Slovakia, which meets the TIER III standard. We are connected directly to the main peering centre in the Czech Republic - NIX.CZ. You can read more about why we chose this datacenter and what are its parameters.

When will I hear from you about the account transfer?
We will contact you by email well in advance of the account transfer.

Will you do the account transfer for me or do I have to do anything?
It depends on the configuration of your services. In most cases, however, you do not need to do anything, we will perform the entire migration without your cooperation. In some cases (for example if you do not use our DNS nameservers) we will contact you in advance if your assistance is required.

What if I don't want to switch to a new platform?
We sincerely believe that this change will bring you a better service. However, we understand that change may not always be pleasant. We do everything we can to make the whole process as smooth as possible, meaning no extra steps for our customers. We are investing a lot of resources, time and money into developing a new platform that will completely replace the old one in the future. And we believe that you, our customers, will see our efforts too.

Something seems to be wrong, what can I do?
Be sure to contact us, our support is here for you 24 hours a day.

What does this mean for my data protection?
There is no change to what we do to protect your personal data. The Privacy policy remains in effect.

I am unable to reset my password after transferring my account. What should I do?
Do you want to verify your identity via SMS code? You probably have an outdated phone number in our system. Please use a different authentication method and everything will be fine. After logging in, we recommend updating your personal information

During the account transfer I received an email from nic.cz, what should I do?
You don't need to do anything, everything is fine. This email is a common procedure from the .CZ domain administrator.

Is there any change in automatic card payments?
Yes, there are some small changes. At ACTIVE24 you have activated automatic payments for all services under your account. In the administration you can choose for which service you want to have automatic payments active and for which not.